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Return and Refund Policy

At Harastee, we are committed to ensuring a transparent and hassle-free return and refund experience. If your order does not meet expectations, we provide clear guidelines to help you resolve the issue quickly.

How to Return an Item

If your item arrives damaged, defective, incorrect in size, or significantly different from the product description, you may return it by sending it to:

385 Homewood Rd, Los Angeles, CA 90049, USA

Return Eligibility & Guidelines

  • Damaged, Defective, or Incorrect Items:
    Contact us within 14 days of delivery to request a return or exchange. A prepaid return shipping label will be provided.
  • General Returns or Exchanges:
    Contact us within 30 days of delivery. Items must be unused and in original condition, including packaging, tags, and accessories.
  • Non-Returnable Items:
    Personalized, custom-made, and final sale items are not eligible for return or exchange.
  • Return Shipping Costs:
    Customers are responsible for return shipping fees for non-defective items.

Refund Process

Once your returned item is received and inspected:

  • Refunds will be processed within 7–10 business days
  • The amount will be issued to your original payment method
  • A confirmation email will be sent once the refund is completed

For defective items reported after the 30-day window, we may offer repair or replacement options where applicable.

Order Cancellation Policy

Orders can only be canceled within 2 hours of purchase. After this timeframe, orders enter production and cannot be modified or canceled.

Delayed or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account
  2. Contact your credit card provider
  3. Reach out to your bank

If the issue continues, contact us at contact.harastee@gmail.com for support.

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges

We offer exchanges for defective or damaged items. To request an exchange:

Gift Returns

  • If marked as a gift: You will receive store credit equal to the return value
  • If not marked as a gift: A refund will be issued to the original purchaser

Return Shipping Instructions

  • Ship returns to: 385 Homewood Rd, Los Angeles, CA 90049, USA
  • Return shipping costs are non-refundable
  • For items valued over $75, we recommend using a trackable shipping service
  • Ensure items are securely packaged and include the original invoice

Need Assistance?

For any questions regarding returns, refunds, or exchanges, please contact our support team:

Email: contact.harastee@gmail.com

We’re here to ensure your shopping experience with Harastee is smooth, secure, and satisfying.